Careers at Alpine

We are seeking a motivated and customer orientated individual to join our Team as a Ticket Sales Representative.

The successful individual will be responsible for selling tickets for our city sightseeing coach tours. Your primary focus will be on providing exceptional customer service, engaging with customers, and effectively closing sales transactions. 

Responsibilities: 

• Engage with customers in a friendly and enthusiastic manner to promote ticket sales. 

• Provide detailed information about our tour routes to customers and address any enquiries they may have. 

• Utilise sales techniques to persuade customers to purchase tickets. 

• Stay up to date on tour schedules, pricing, and promotional offers. 

• Process ticket sales accurately using our ticketing system. 

• Handle, cash, credit card and other forms of payments securely and correctly. 

• Maintain a neat and organised work environment. 

• Resolve customer issues and complaints in a formal and professional manner. 

Essential: 

• Previous experience in sales and customer service. 

• Excellent communication skills with the ability to interact with customers effectively. 

• Strong interpersonal skills and a positive attitude. 

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 

• Basic literacy and numeracy skills. 

• Willingness to work flexible hours, including evenings and weekends. 

If you are a passionate about travel, enjoy working with people and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity to help visitors explore and experience our towns landmarks and attractions. 

How to Apply: By email to jobs@alpine-travel.co.uk

We are looking for a highly motivated Administrator to work within our growing sales team in Llandudno Conwy. Alpine Travel is the largest coach operator in North Wales delivering private coach hire travel across the UK and Europe.

The successful candidate will be the first point of contact for our customers, in a fast-paced environment delivering excellent customer service, integrating with the wider sales team to ensure seamless delivery of services.

Job description:

Our ideal candidate will have excellent organisational skills, be customer focused and provide excellent administrative support to the wider team to achieve organisational targets. 

Duties and responsibilities:

• Handling of queries from customers confidently and always offering excellent customer service. 

• Process online, email and phone sales enquiries using our coach management system. 

• Handle over the phone payments for balances on private hires

• Continual updating of customer information and databases to ensure accuracy.

• Hotel bookings and arrangements for coach driving colleagues. 

• Handling incoming telephone calls of all types, referring them to the correct colleague across the business. 

We’re looking for: 

Essential:

• Excellent Customer Service 

• IT literate (MS Office) 

• Excellent organisational skills

• Able to prioritise workload in a fast-paced environment.

• Resilient, positive, numerate and with excellent attention to detail

• Strong administration skills 

• Excellent communication skills; phone, email and in person.

Desirable:

• Previous experience of a bespoke booking system.

• Previous experience in a fast-paced sales environment.

Full time position based in Llandudno. Monday to Friday 9am-5pm

How to Apply: By email to jobs@alpine-travel.co.uk

With a fleet of luxury vehicles that anyone would be proud to drive, we are looking to hire an  experienced PCV coach driver. Full Time and Part Time hours available.

You will be responsible for the safe transport of our passengers, on a wide variety of different job types, no two days will be the same.

Candidates must:

• Hold a valid UK PCV (Category D) Licence 

• Have an up-to-date Driver CPC/DQC Card

• Have the right to work in the UK

• Digital Tachograph (preferred but not required)

• Be able to pass an enhanced DBS check

Benefits include:

• Guaranteed/Flexible hours

• Overtime

• Additional Leave

• Company Pension

• Employee Discount

• Referral Programme

• Cycle to Work Scheme

• Flexible Hours.

Experience:

• Coach Driving: 1 Year (Preferred)

Work Location: 

Due to the nature of the work, candidates may work locally as well as around the UK and Continental Europe

How to Apply: By email to jobs@alpine-travel.co.uk

We’re looking for a highly motivated Customer Service Representative to complement our fantastic team in our Jones Holidays Travel Shop based in Flint, Flintshire. 

Jones Holidays offer coach holidays around the UK, Ireland and Europe and are an established name in the coach holiday industry.

As a Customer Service Representative, you will provide excellent customer service to our clients and administration support within the team. 

We have two retail Travel Shops, based in North Wales, providing excellent customer service to our customers both over the phone and in person, achieving great results.

The successful candidate will be a first point of contact for our clients, handling queries, and travel bookings made by customers. 

Job Description:

We're a team of professionals working for our customers every day to bring them new adventures, friendships and memories. 

Everything we do, day in - day out, is to make the dreams of our customers come true.

Duties and Responsibilities:

• Handling queries from customers confidently and with kindness offering excellent customer service at all times

• Taking over the phone and in person bookings for holidays and day excursions using our Tour Booking System

• Taking over the phone and in person payments for deposits and balances on holidays and day excursions

• Updating our database with correct personal details and customer information

• Selling Jones Holidays travel insurance to customers 

• Handling stakeholder and partners queries, including hotels, wholesalers and operational teams within Jones Holidays.

• Replenishing travel brochures and promotional materials.

We’re looking for:

Customer Service Representative

Part time position based in our Flint Travel Shop 9am – 5pm, Thursday & Friday, and 9am – 2pm Saturday. 

We’re looking for somebody who has been in travel sales before. Ideally with at least 1 year experience working within a high street travel business.

• Outstanding customer service

• Experience of dealing with customers both over the phone and in person

• Solid administration skills

• Resilient, positive, numerate with excellent attention to detail

• Organised and able to prioritise workload in a fast-paced environment

• Excellent verbal and written communication skills

• IT literate (MS Office, internet, email systems, travel booking system).

Inhouse training for our booking system will be provided, as well as online insurance 

training.

Job Type: Part time, Permanent, with an option for full time in the future.

Salary: DOE

Additional pay: Paid additional hours

Benefits:

• Company pension

• Employee discount

• 20 days annual leave, rising to 25 after 5 years

• Paid Bank Holidays.

Schedule:

9am – 5pm Thursday & Friday

9am – 2pm Saturday

Location: Flint, Flintshire

How to Apply: By email to jobs@alpine-travel.co.uk

Expected Start Date: Flexible